<<back to news
Vodafone upsets it's gamers
Date: 11.08.2010
Posted by Fadda05NZ.
It has been a couple of weeks now and Vodafone is saying nothing apart from obnoxious ambivalent statements about how they are working on a solution and how in a few months they should have solved this issue for good. Well, we'll just have to see or go to a different provider. I actually use them and when I rang to advise them of the fault that I was having that they knew about, the customer service rep, instead of admitting they were having problems, told me it was my new modem. Then they said that I had set it up wrong, because of course when you set it up wrong you get intermittent faults, oh no that's right you don't, you normally just can't connect. Thanks Vodafone, you get a D for service at the moment and an F for customer relations.
Here is what TVNZ had to say.
Thousands of frustrated Kiwi gamers are demanding answers from one of our biggest internet providers.
Vodafone customers have had a fortnight of delays, causing widespread disruption for people playing internet games online in real time.
There are now several websites with thousands of angry posts, with many users saying they will be changing internet providers.
The problem gamers have is latency, which means the lag time between clicking the mouse and seeing some action.
In online gaming, that can be the difference between life and death for the gamers' characters - and ultimately a fall in stature.
World of Warcraft gamer Robin Halligan told ONE News about the frustration.
"It's taken us a couple of years to get characters to the level we have, but at night time, when the lag is bad, you can't play the game at all.
"We belong to guilds and book games ahead, but the weekend turns up and you can't do it. It looks bad for your friends online.
"First Vodafone said it wasn't their fault. Then they said they were working on it. But that's all we ever hear."
The lag problem began two weeks ago and Vodafone doesn't know when it will be completely fixed. There is no official information about the problem on the Vodafone website, only on the forum.
Vodafone Corporate Communications spokesman Paul Brislen says it is an ongoing battle.
"It's something you have to keep doing and we are looking at making some major changes in the months ahead to try and put this to bed once and for all."
Brislen says the company fully appreciates gamers' frustration.
"It's not ideal, it's not the service they want and we want to give them the best service we can."
Is that before or after you blame them or their equipment Mr. Brislen?
Feel free to add your comment below.
View other news
Comments
There are no comments at the moment, be the first to post a comment!
Login or register to place a comment.
|
